It always gives you a comfort feeling when you see your heard and your problem is taken care of. I have rented this Cadillac from San Jose international airport that, despite other cars, didn't give me a backache. I extended the rental for another seven days, that is the cap. I had to rent another car hoping they would give me the same car. Went there today and explained how I feel comfortable driving this car. Mike at the return counter made a call to his manger (I suppose) named Chardonal and they gave me the same car though it wasn't in the same group of cars with the one that I rented. Thanks again and keep it up! I am going to rent my next car with Maharashtraonline for sure.